Cancellations, No-Shows & Rescheduling
Your appointments are very important to us at Head to Toe Studio. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request a 48-hour notice for your cancellation.
STRICT AND ENFORCED CANCELLATION POLICY!
An appointment reminder is sent out as soon as you make your appointment, in addition to that our appointments are confirmed 52 hours in advance with a 24-hour reminder, because we know how easy it is to forget an appointment you booked months ago.
We define a no show as a less than 48-hour notice when rescheduling, canceling or simply no calling/texting/showing all together, regardless of the reason.
Rescheduling, canceling or no showing your appointment within 48 hours will result in 50% of that service being invoiced/charged to you. This must be paid before we reschedule your next appointment. This is a missed service fee, it is non-refundable.
This less than 48-hour cancellation, reschedule or no-show is marked as a no-show in our system. We simply do not have another way to mark “late cancellations/reschedules”.
Services cannot be changed or reduced at the time of your service, this is considered a no-show and you will be charged the fee.
You cannot let someone “trade” your service time! If YOU cannot make your service, then you will be charged a missed service fee.
Any discount that was offered during the initial scheduling of this appointment is null and void.
If you had a gift card that you were wishing to redeem, we will either mark it as redeemed or you can pay the missed service fee and then reschedule.
We will NOT reschedule you UNTIL you have paid your invoice!
In addition to our 48-hour cancellation policy.
If a client has rescheduled, canceled or no showed three individual times then you’ll be required to provide, nonrefundable, 100% prepayment for future scheduled services, gift cards can be used to secure your appointment and will be marked redeemed. If you do not wish to prepay and you can try to be seen on a walk-in basis, please note that our books fill up weeks to sometimes months in advance.
Please understand that when you forget, reschedule or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list missed the opportunity to receive services.
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know! However, your tardiness can affect the remainder of our team's day by day delaying them for their clients to come in on time. For this reason, we have set a few general ground rules for such situations.
Clients will generally be allowed a 10-minute grace period. After that time, we will call or text to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you.
The part of your service that you cannot do is considered a “no-show“ since that time was reserved for you and that service. You will be charged for the difference that you missed.
Please always call or text if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day!
Again, please remember that your appointments are reserved for you and you only. These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible. We very much appreciate your business and compliance with our policy!
We always want you to be 100% satisfied with your services. If you are not 100% satisfied we ask that you contact us within 5 days of your appointment so that we may schedule you to have your services corrected free of charge. Any issues reported longer than 5 days from the original appointment date will not immediately be considered a redo free of charge but will be assessed on a case by case basis and we will charge accordingly. If your hair has been altered in any way by you or another professional before you come to see us then our guarantee is null and void
Nail and spa services are a 2 day guarantee, normal wear and tear do not apply. Self inflicting damage does not apply.
Clients Receive Discounts When Salon/Spa Cancels
Head to Toe Studio stands by our policies. We feel that it is only fair that we honor the same policies to our clients. If for any reason the salon has to cancel with you in less than 24 hours of the appointment scheduled, we will honor 25% off on your next service. But, if the cancellation is due to situations that are out of our hands such as power outage, unfortunate incidence, etc… that requires the salon to be closed during regular business hours, we would gladly reschedule your appointment. The 25% discount will not apply.
If any stylist here at Head to Toe Studio thinks your hair is too distressed to receive a service you may have to wait for such service when your hair is in better condition.
Your stylist may request you to sign a waiver if:
- the stylist thinks your hair will take several sessions to achieve your desired look
- if you have damaged hair from a previous salon or hair treatent
- if you have used box color and you are now switching to professional coloring techniques and color lines
Child Safety Policy
We understand how challenging it is finding time to spend on yourself. We also understand that your "me time" does not always align with your hair appointments. However our policy strictly prohibits unsupervised children in the salon. If you bring a young child into the salon, you must provide proper supervision for them in the form of an additional caretaker.
Unfortunately the salon cannot provide childcare services. Also, young children in carriers/strollers may not be placed near the service areas or held in the lap. We kindly request only those receiving services be present in the service areas.
Older children should be capable of sitting quietly and unsupervised, may wait in the provided seating area. This policy helps ensure that all guests enjoy a relaxing salon experience. It was created with your child's safety in mind. Our salon is not child proof and a potentially dangerous environment for unsupervised children.
In the event your child becomes unruly and disrupts the other clients in the salon, we have the RIGHT to ask you and your child to leave. Your service will be stopped and you will be required to pay a minimum of 50% of the service.
Children can not run through the salon! This will result in immediate removal of child from the salon.
Our stylists and staff are dedicated to providing each of our guests with the highest level of services possible. Please talk with your stylist if you think you may need special accommodation or to reschedule.
We greatly appreciate your compliance with our Child Safety Policy.
While we wish we didn't have to say no to pets being inside the salon & spa, it is against health standards to have them inside where services are being held. We also have to respect our clients who may not be as comfortable around animals as we are.
If you bring your pet to your service, you will have to leave them outside or take them home before you can have services completed. If this results in you having to miss or cancel your appointment, policy fees will be applied.
* Service animals are an exception, however please let us know in advance as we will have to arrange a time you can have your appointment in a private area or when there are no other clients in the salon & spa.
Payments are due in full at time of service!
We accept: Cash, Credit Cards and Checks
Absolutely no post dated checks allowed.
In addition, for your convenience, there is an ATM two doors down in our plaza at our neighboring bar & grill.
Unused/unopen products can be returned within 7 days for a full refund.
If the product has been used within the 7 days then it must be 95% full and you will receive 50% as a store credit as your refund.